Shipping Policy

Purebeloo — Shipping Policy

Processing & Dispatch

Orders are usually processed and shipped within 48 hours after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an email with your order number and tracking information as soon as your order is dispatched. Please keep this information for tracking purposes.

Shipping Rates & Estimated Delivery Times

Note: Delivery times are estimates and may vary due to customs processing, local postal services or other local circumstances.

Import Taxes & Customs Duties

Orders shipped outside the UK may be subject to import taxes, customs duties or other fees imposed by the destination country. These charges are the recipient’s responsibility.
If customs fees are not paid, the parcel may be held or returned to sender. Purebeloo has no control over these charges and cannot predict their amount.
Any import taxes or customs duties are non‑refundable by Purebeloo.

Tracking & Support

After dispatch you will receive tracking details by email. Use the tracking number to monitor your shipment.
If you don’t receive tracking information or have questions about delivery, contact us at info@purebeloo.com with your order number and we’ll assist you.

Additional Information

We recommend using recorded or tracked shipping for returns (where applicable) and keeping your tracking reference until delivery is confirmed.
In the event of significant delays, loss or damage in transit, contact info@purebeloo.com and we will help investigate and resolve the issue.